Why you should choose Animates!
2 The Green, Thurlby, PE10 0EB
4 Stamford Rd, Market Deeping, PE6 8AB
At Animates we are dedicated to the care of companion animals. You can be sure that our dedicated and experienced
team will provide you and your pet with excellent service in a caring and friendly environment.
To help you with your selection of your vet practice, we have compiled some important information about Animates we
think will be helpful. We hope we've covered all your questions, but give us a call if you have any other queries or
would like more information about our practice, staff and the way we care for your pet.
We're always here when you need us - 24/7
Phone us any time if you are worried and need advice. We have a avet availabl to see you promptly in case of any
Flexible appointment times that are designed to suit you
Appointments available between 8am and 7pm during the week at Thurlby and Market Deeping and our Thurlby
practice is open Saturday mornings from 8.30am until 12noon
Animates are happy to offer home visits as we know it is sometimes not possible to bring your pets to the practice.
We understand if owners prefer euthanasia to be carried out at home in the pet's own familiar environment. We will
work with you to find the best solution for you and your pet.
15 minute appointments are our standard
Animates provide 15 minute consultations as our standard, and we operate an appointment only system. This means
your consultation can be calmer, relaxed and informative.
Traditionally, vets run by 5-10 minute consultations. Our longer consultations mean that unless we're dealing with an
emergency, we almost always run on time.
Furthermore, double appointments are available at no extra charge for new pets, for complicated cases and for
Separate waiting areas and wards reduce stress for your pets
At Animates, we provide separate hospital wards for cats, dogs and exotics (often not possible in other vet practices
due to space constraints). The different wards are designed to minimise stress and to prevent spread of disease
Waiting rooms have separate partitioned areas for cats and dogs
Special "cat cubby holes" help minimise stress for your cats while they wait (gives them an isolated area where they
cannot see other patients)
A fully equipped Exotics clinic with its own waiting and consulting rooms so that these special pets do not have to
come into contact with cats and dogs
Separate isolation facilities
Dedicated facilities for exotic pets
Minimising pet stress and preventing disease spread between species is so important to us that we recently opened
our dedicated Exotics facility.
Features of this clinic include:
Five separate hospital wards
Appropriate housing for various species including vivariums for reptiles and tortoise tables
A range of enclosures for birds and small mammals with species specific environmental enrichment
Well equipped, up to date and clean facilities
We are justifiably proud of our Animates practices and are very happy to show them to you. Talk to our staff to
arrange a tour of any of our facilities at Thurlby, Market Deeping or our Exotics facility at Thurlby.
Our sterile operating theatres are fully equipped and completely separate from non-sterile procedure areas to ensure
your pet is provided with the highest standard of care.
We regularly invest in new equipment to ensure that most conditions can be diagnosed and treated quickly on site.
Our equipment includes:
In-house blood analysers
Blood pressure monitors
Knowledgeable, well trained staff who are passionate about animal care
We have a knowledgeable, experienced team of nine Veterinary Surgeons and twelve Registered Veterinary Nurses.
The Veterinary Surgeons at Animates have a wide range of interests including exotic species, emergency and critical
care, orthopaedics, soft tissue surgery, diagnostic imaging, acupuncture and cardiology. We place emphasis on
continuing education and we encourage our tem to regularly attend courses and keep up to date with all the latest
advancements in veterinary medicine.
Many practices have non-qualified support staff who are incorrectly referred to as veterinary nurses. It is not
appropriate to use this title unless the person has the necessary qualifications and practical skills.
At Animates our twelve Registered Veterinary Nurses are a vital part of our team. Their nursing support and clinical
advice to the team and to clients ensures pets get the very best care. They also lead the training of our Student
Veterinary Nurses. All work carried out by non-qualified staff is always under the guidance of a qualified member of
Please visit the staff section of our website for more information about our staff or about the qualifications and titles
used in the veterinary profession.
The right staff doing the job
At Animates we pride ourselves on having the staff available to be able to carry the job out correctly:
All surgical and dental procedures are performed by Veterinary Surgeons
All anaesthetics are monitored by qualified Registered Veterinary Nurses
All recovering patients are monitored very closely by the nursing team
Patient continuity is as important to us as it is to you - With ongoing conditions we always endeavour to have the
same vet dealing with your pet.
If you would like to see a particular member of staff please ask for them and we will let you know when they are
Fair and transparent pricing
Fair and transparent pricing for consultations, procedures and medications is something we firmly believe in and we will
happily provide estimates on request and fully discuss all options.
Modern veterinary medicine offers a great range of treatments and diagnostic options which means we are able to
treat many conditions much better than we were able to in the past. Unfortunately with no "NHS" for pets all of these
treatments come at a cost. We know that some of the more advanced options are not right for everyone or every pet,
and we will discuss every option with you and find a solution together.
You make the decisions - While some options can be very useful they are not always critical. We will advise you if
we consider these options necessary to reduce the risks to your pet, and will let you decide how to proceed.
Insurance can be very helpful in unexpected situations and is an option worth considering.
Emphasis on Preventative Healthcare
Nurse appointments are available to discuss preventative healthcare such as neutering, parasite prevention and
support for diagnosed clinical conditions including dental and renal disease and weight management. Many of these
appointments are provided free of charge.
Pet Care Plans are available. They offer you a way of spreading the cost of preventative healthcare over the year
and give you value for money on premium products. This means Animates offers you gold standard preventative care
at affordable prices.
Fixed price dental scale & polish As we believe routine preventative dental care is essential for pets, Animates
introduced our 'Fixed Price Dental Scale & Polish' package in 2011 as a permanent offer. As many pets needing dental
treatment are older, a pre-anaesthetic blood test and intravenous fluids are included in the package price. Other vets
may have offers that seem the same but please make sure you know what is being included.
Vaccination of your pets is very important to ensure protection against a number of serious infectious diseases. We
are happy to give you advice on the appropriate vaccination schedule for your pets.
Further information on preventative healthcare can be found on other pages of our website.
Animates Out of hours Hospitalised care and 24/7 Nursing
Our 24/7 nursing team provides round the clock care for hospitalised patients. Patients are cared for throughout the
night; medicated, fed and exercised as needed. This means your pet will be asessed on a more regular basis by one of
our dedicated registered nurses, which will givee you further peace of mind knowing someone is awake and looking
after your pet.
There will still be two of our veterinary surgeons on call and available to see to any small animal and exotic
emergencies that may arise.
"This means a lot to our team as they are passionate about delivering the best possible care we can and are excited
to be part of the 24hr Animates team" - Sara Dench, Nursing Manager
Visiting hospitalised pets
We understand that if your pet is unwell and has to be hospitalised it will be a worrying time for you. If you feel it will
benefit your pet, we are happy for you to come and visit and can arrange a mutually convenient time.
Your pet will be very well looked after during their stay by the Animates team. Every day there will be a vet who is
responsible for your pet who will be assisted by our nursing team and during the night your pet will be looked after by
one of our dedicated night nursing team who are on the premises 24/7.
Great location and easy parking
Animates has two practices, one located in Thurlby and the other in Market Deeping. Both are just off the A15 and
within easy reach of Bourne, the Deepings, Stamford, Peterborough and the surrounding villages. Ample off road car
parking is available at both practices.
Staff will assist with moving your pet to and from the car into the practice whenever required.
We have a number of Accreditations
Royal College of Veterinary Surgeons (RCVS) Practice Standards: We joined this voluntary accreditation scheme
in 2009 and must pass 3-yearly audits. The RCVS Practice Standards scheme provides quality guidelines on the core
standards for the species we treat.
Practice Standards Awards: We have been awarded 'outstanding' in the following 5 catagories; Team and
Professional Responsibility, Diagnostic Services, In-Patient Service, Client Service and Patient Consultation Service.
To achieve these awards requires an Assessor to be on site examining every part of the veterinary practice, looking at
every area within the practice, and talking to team members about what they do. They assess if we achieve the
required level of care and service that warrants being an Award Holder.
International Cat Care: We have been awarded Gold Level Cat Friendly practice status. To achieve this, Animates
demonstrated that we understand a cat's unique needs and have implemented feline friendly standards. We are the
only practice in Lincolnshire to have obtained Gold level so you can be confident that your cat will be given
exceptional care and attention through all phases of their visit including examination, procedures and hospitalisation.
Rabbit Friendly Vet List: We are on this list which means we are committed to providing top quality veterinary care
to this species.
We work closely with Hydropets, which has wonderful facilities to provide pet rehabilitation and exercise. They have an
in-ground hydrotherapy pool and a registered ACPAT physiotherapist has appointments there every week.
We offer acupuncture and therapeutic laser treatments which can be very beneficial in treating conditions such as
We can also offer Animal Behaviour sessions with our own qualified Animal Behaviourist.
We offer many other services
Nurse Clinics: Lower cost nurse consultations for nail clips, ear cleaning, weight checks and anal gland expression.
Puppy Parties: All puppies that come to Animates are invited to he puppy partiess that we hold every week at one of
the clinics. These are a valuable way for owners to start the socialisation process and also help make coming to the
vet less stressful for your dog.
Pet Passports: We can issue Pet Passports for travel within the EU an export certification for travel outside the EU.
Repeat prescriptions: To order food, repeat medication and parasite tratments phone within normal opening hours, or
email the appropriate premises
Your name and address that you pet is registered under
Your pets name and species
Product required - Name, size, quantity, strength and dose of medication
The premises you wish to collect the prescription from
For medications we also need to know if there are any changes in your pets condition or response tothe medication.
Mechandise: We have many oer he counter goods availale including ear cleaners, joint supplements, de-odourising
products, dental homecare products, shampoos, healthy treats and petsafe toys.