Thurlby

Market Deeping
2 The Green, Thurlby, PE10 0EB
01778
01778
4 Stamford Rd, Market Deeping, PE6 8AB
420462
380111
WEBSHOP

We are excited to announce the launch of our brand new webshop. It is designed to provide customers with the flexibility to order items such as food, toys, worming and flea treatments at their own convenience, any time of the day. An option for home delivery is available (free for orders over £95) or "click and collect" for free delivery to Animates and collection at your convenience during normal opening hours. (Minimum order £20). There is a wide range of competitively priced items available, and we have clearly identified the products we endorse with "recommended by Animates".

The products we endorse are the products we think are best for your pet. We do however recognise that people may have alternative preferences and we want to provide you with every option. If you are considering the purchase of a new product that you are not entirely familiar with you are always welcome to contact the practice for advice before doing so.

There is a common misconception that products bought at veterinary surgeries are more expensive than those bought at petshops or on the internet. This is often not the case and we believe it is definitely worth taking a look at our webshop. In January 2014, when we compared our webshop to other online retailers we were cheaper on over 90% of products.

This service does not change or replace any of our existing services and you can still order through the practice for the same great prices if this suits.

At this stage prescription medications (other than flea and worming products) are not available through the webshop. These should be continued to be ordered through animates directly.

Any loyalty schemes for example our Royal Canin or Virbac loyalty discount do not apply to products bought through our webshop. If you are on one of these schemes you should continue to buy your items directly from the practice.


Delivery

Click and Collect

Simply select the practice that you would like to collect your order from and incur no delivery charges.
You will receive an email following confirmation of your order to advise you when your order is ready to collect from the practice. This usually takes up to 3 working days.

Orders delivered to practice can be collected at your convenience between 8am and 7pm on weekdays from Thurlby or Market Deeping. Orders delivered to the Thurlby practice can also be collected between 8.30am and 12pm on Saturdays.

On collection of your order please bring your receipt for proof of purchase.

Home Delivery

Home delivery is free on orders over £95.
All home deliveries require a signature on receipt of the goods so please make sure you are available to receive your order.

Returns

If you are unhappy with a product or have received the wrong product please contact the webshop directly to organise the return of your product. They can be contacted on 08456011995.

Flea and Worm Products

Prescription flea and worm products (eg. advocate, milbemax, frontline combo, seresto collars) can be purchased on the webshop by Animates registered clients, providing that your pet has been seen by a vet within the last six months. Once you have placed your order an authorisation email will be sent to Animates to authorise the sale of the product to you. Once the purchase has been authorised the payment and order will be processed. If the order is unauthorised you will be sent an email. In this case please call the practice to arrange your free flea and worm consultation. You will then be able to purchase the flea and worm product direct from the practice.