2 The Green, Thurlby, PE10 0EB
4 Stamford Rd, Market Deeping, PE6 8AB
We are excited to announce the launch of our brand new webshop. It is designed to provide customers with the
flexibility to order items such as food, toys, worming and flea treatments at their own convenience, any time of
the day. An option for home delivery is available (free for orders over £95) or "click and collect" for free delivery
to Animates and collection at your convenience during normal opening hours. (Minimum order £20). There is a
wide range of competitively priced items available, and we have clearly identified the products we endorse with
"recommended by Animates".
The products we endorse are the products we think are best for your pet. We do however recognise that people
may have alternative preferences and we want to provide you with every option. If you are considering the
purchase of a new product that you are not entirely familiar with you are always welcome to contact the
practice for advice before doing so.
There is a common misconception that products bought at veterinary surgeries are more expensive than those
bought at petshops or on the internet. This is often not the case and we believe it is definitely worth taking a
look at our webshop. In January 2014, when we compared our webshop to other online retailers we were
cheaper on over 90% of products.
This service does not change or replace any of our existing services and you can still order through the practice
for the same great prices if this suits.
At this stage prescription medications (other than flea and worming products) are not available through the
webshop. These should be continued to be ordered through animates directly.
Any loyalty schemes for example our Royal Canin or Virbac loyalty discount do not apply to products bought
through our webshop. If you are on one of these schemes you should continue to buy your items directly from
Click and Collect
Simply select the practice that you would like to collect your order from and incur no delivery charges.
You will receive an email following confirmation of your order to advise you when your order is ready to collect
from the practice. This usually takes up to 3 working days.
Orders delivered to practice can be collected at your convenience between 8am and 7pm on weekdays from
Thurlby or Market Deeping. Orders delivered to the Thurlby practice can also be collected between 8.30am and
12pm on Saturdays.
On collection of your order please bring your receipt for proof of purchase.
Home delivery is free on orders over £95.
All home deliveries require a signature on receipt of the goods so please make sure you are available to receive
If you are unhappy with a product or have received the wrong product please contact the webshop directly to
organise the return of your product. They can be contacted on 08456011995.
Flea and Worm Products
Prescription flea and worm products (eg. advocate, milbemax, frontline combo, seresto collars) can be purchased
on the webshop by Animates registered clients, providing that your pet has been seen by a vet within the last
six months. Once you have placed your order an authorisation email will be sent to Animates to authorise the
sale of the product to you. Once the purchase has been authorised the payment and order will be processed. If
the order is unauthorised you will be sent an email. In this case please call the practice to arrange your free flea
and worm consultation. You will then be able to purchase the flea and worm product direct from the practice.